Terms of service

1. Accepting these terms

By using Dropply you accept these terms.

We may change them. A new version applies from your next billing period, and you will be asked to accept it when you sign in. If you do not accept it, you can cancel before the period starts.

2. Words we use

Dropply, we, us — the platform, operated by Eco Supplements Ltd.

You, the merchant — the business with an account.

End customer — the person your customer sale is made to, and who receives the parcel.

The portal — dropply.eu and everything behind your login.

3. Trade only

Dropply sells to businesses. You need a valid EU VAT number, and we check it against VIES when you apply and from time to time afterwards.

We invoice with the reverse charge procedure. You account for VAT in your own country.

We may pause or close your account if the VAT number stops being valid, if an invoice goes unpaid, or if the account is used in a way these terms do not allow.

4. Plans and payment

Your first month is free. After that the plan you chose is charged monthly in advance.

You can change plan whenever you like. A change takes effect from the following month; we never charge two plans for the same month.

Orders are paid from a prepaid balance you top up in the portal. We do not offer credit, and the balance can never go below zero. If an order costs more than your balance, it is stopped and you are told why.

You can cancel at any time, effective at the end of the current month.

5. What you are responsible for

You set your own selling price. It is yours to decide, and we never require a minimum.

You are responsible for everything in your own shop: the product information you publish, any claims you make about the products, labelling, and the registrations and rules that apply in every country you sell to.

Products that carry the marking "Restricted: verify locally" contain a substance that is regulated in some countries. The marking is information, not a prohibition from us: the product is in your catalogue and can be ordered, and it is for you to decide whether you may sell it where you sell. We block an order only in the one case we have established — melatonin at 10 mg or more to Germany and France.

Your end customer is your customer. Their right to cancel, their complaints and their returns are handled by you.

If a claim is made against us by an end customer or an authority because of your sale, you cover our costs.

6. Product data

Descriptions, images, prices and stock levels are provided as they are. We do not guarantee that they are complete or correct, and we correct mistakes when we find them.

Nothing in our product data is intended to diagnose, treat, cure or prevent any illness. We are not health professionals, and food supplements are not medicines.

7. Orders and delivery

Delivery times are estimates, not guarantees. We aim at 5–8 working days, 4–5 to Central Europe.

Delays at a carrier or a supplier do not entitle you to compensation.

If we cannot deliver an order, we cancel it and return the amount to your balance.

8. Damaged, lost or wrong goods

Tell us within 48 hours of delivery, with photographs. We then choose between a credit, a replacement delivery or a refund.

There is no return for a change of mind. If you accept such returns from your own customers, that is your arrangement with them.

Opened food supplements are never taken back.

9. Our liability

We are not liable for lost profit, lost sales or any indirect loss.

For any single event our liability is limited to the value of the order concerned, and for the platform as a whole to the fees you have paid in the last twelve months.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything done deliberately.

10. Using our texts and images

You may use our product texts, translations and images to sell goods bought through Dropply, in your own sales channels.

You may not resell them or pass them on. The licence ends when your account ends.

11. Personal data

Each of us is a controller in our own right for the end customer's data. We need the delivery address to ship the parcel, and we use it for that.

Each of us follows the GDPR for our own processing. There is no processor agreement between us, because neither of us processes on the other's behalf.

12. Confidentiality

Prices, API documentation and these terms are for your organisation. Do not pass them outside it.

13. We are not partners

Nothing here creates an agency, a partnership or an employment relationship. You cannot enter into obligations on our behalf.

14. Events outside our control

Neither of us is liable for a failure caused by something outside our reasonable control, such as strikes, transport failures, power or network outages, natural events or acts of authority.

15. Ending the agreement

Either of us may end the agreement immediately if the other breaks these terms.

Otherwise it runs month by month. When it ends, your access to the portal and the feeds ends with it.

16. If part of this does not hold

If a clause turns out to be unenforceable, the rest still applies.

These terms, together with the plan you chose, are the whole agreement between us.

17. Law and court

Bulgarian law applies. Any dispute is heard by the courts of Sofia, Bulgaria.